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Every Electronic Mezuzah is prepared with care and packed to arrive safely at your door. Here is everything you need to know about shipping, tracking and returns.
Processing Time
Orders are prepared and dispatched within 1-2 business days (Monday to Friday, excluding holidays). During busy seasons, such as before the High Holidays, Passover or Christmas, processing may take a little longer - we will let you know if there is any delay.
Shipping Costs
- Free shipping on all orders over $75.
- For orders under $75, the shipping cost is calculated at checkout based on your address, before you pay.
Delivery Times
Delivery time depends on your location and the shipping method. Orders within the United States usually arrive within a few business days of dispatch; international orders take longer. Your shipping confirmation email includes the carrier and tracking number so you can follow your package.
Tracking Your Order
As soon as your order ships, we email you the tracking number. You can also follow it any time in My Orders - open your order, choose Shipments and click Track package.
International Shipping
We ship worldwide. International orders may be subject to import duties, taxes or customs fees set by the destination country. These charges are not included in our prices and are the responsibility of the recipient. Customs processing can add time to delivery.
Returns
We want you to love your mezuzah. If you are not completely happy, you may return unused items in their original packaging within 30 days of delivery.
- Contact us at shalom@godshemaisrael.com with your order number and the reason for the return.
- We will reply with return instructions.
- Pack the item securely in its original packaging and send it back.
Once we receive and inspect the return, we will refund the item to your original payment method. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, or you received the wrong item, please contact us as soon as possible after delivery with your order number and a photo. We will make it right with a replacement or a full refund, at no extra cost to you.
Lost Packages
If your tracking shows no movement for several days, or your package is marked delivered but you have not received it, please contact us and we will work with the carrier to find it.
Questions?
We are happy to help - email shalom@godshemaisrael.com, call +1 (800) 555-1234, or use our contact page.