Refund Policy

This policy explains when you are eligible for a refund, how we process it and how long it takes to reach you.

When You Qualify for a Refund

• You returned an unused item in its original packaging within 30 days of delivery, as described in our Return Policy.
• Your item arrived damaged, faulty or different from what you ordered.
• Your order was canceled before it shipped.

How Refunds Are Paid

Refunds are made to your original payment method. For cash on delivery orders, we will contact you to arrange the refund by bank transfer or another method that works for you.

Refund Timing

We process approved refunds as soon as your return has been received and inspected, and we email you a confirmation when it is done. After that, the time it takes for the money to appear on your statement depends on your bank or card provider and can take several business days.

What Is Refunded

• The price you paid for the returned item.
• Original shipping charges are refunded only if the item arrived damaged, faulty or incorrect, or if the order was canceled before shipping.
• Return shipping costs are not refunded, unless the return was due to our error.

Canceled Orders

If you need to cancel an order, contact us as soon as possible. Orders that have not yet shipped can be canceled with a full refund. Once an order has shipped, it can be returned under our Return Policy.

Questions?

We are happy to help. Email shalom@godshemaisrael.com, call +1 (800) 555-1234, or use our contact page.